Last updated: January 2026
CrownCards, LLC ("CrownCards," "we," "us," or "our") operates the CrownCards website and mobile application (the "App"), and all related services involving the buying, selling, storage, and shipping of collectible items and other goods. The website and App together comprise the CrownCards platform (the "Platform").
BY ACCESSING OR USING THE PLATFORM, YOU ARE ACCEPTING THIS AGREEMENT (INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 14), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THIS AGREEMENT. YOU MAY NOT ACCESS OR USE THE PLATFORM IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS AGREEMENT, DO NOT ACCESS AND/OR USE THE PLATFORM.
By using the Platform, you submit personal information ("User Data") to CrownCards. CrownCards will use and share your User Data in accordance with our Privacy Policy, which is incorporated herein by reference. You consent to such collection, use, and sharing in accordance with our Privacy Policy and applicable data protection laws.
You may only maintain one CrownCards Account. Creating or operating multiple accounts shall be a basis for immediate termination of all accounts and the forfeiture of all balances and physical inventory. To create a CrownCards Account, you must meet the following requirements:
CrownCards reserves the right to verify your eligibility at any time. Verification may require you to provide a copy of your government-issued identification, a "live" video or photograph for facial matching, and other information as required. Identity verification ("KYC Verification") requires submission of a liveness image, government-issued ID, email, name, and other required data. If you are unable to verify your identity accurately, your account may be suspended or terminated and any balance may be forfeited.
The Platform may be restricted or unavailable in certain jurisdictions. It is your responsibility to understand and comply with all applicable local, state, and federal laws. You must not exceed any purchase limits that may create liability in your jurisdiction. CrownCards reserves the right to limit the provision of any feature, product, or service to any person or geographic area.
You may delete your account at any time by contacting [email protected]. Prior to deleting your account, you are responsible for withdrawal of all funds in your account and the sale or shipment of all inventory. Any remaining funds or collectibles will transfer to CrownCards upon account deletion.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You are responsible for maintaining access to the Platform within your sole control and any conduct by a third person gained by using or accessing your device is your responsibility. You remain liable for transactions made by others accessing your device, even if your financial institution reverses the charges. You must password-protect your device and log out when finished.
CROWNCARDS ACCOUNTS ARE NOT TO BE USED OR SHARED BY MORE THAN ONE INDIVIDUAL; DOING SO SHALL BE A BASIS FOR IMMEDIATE TERMINATION.
By creating an account, you authorize CrownCards to contact you electronically via phone, email, text, notification, or other means for account verification, support, and agreement-related matters. This authorization continues throughout the term of this agreement unless you send a termination notice to [email protected].
CrownCards grants you a limited, revocable, non-transferable, non-exclusive license to access and use the Platform for your own personal use in accordance with this Agreement. Any attempt to access source code, back-end systems, databases, or to manipulate the software shall be a basis for immediate termination of your CrownCards Account.
You agree not to:
CrownCards reserves the right, at any time, to modify, suspend, or discontinue the Platform, including the website or services, or any part thereof, with or without notice. You shall have no recourse against CrownCards for any such modifications.
All intellectual property rights in the Platform, including names, logos, trademarks, designs, data, databases, text, graphics, images, audio, video, and code, are owned by CrownCards or its licensors. The provision of the Platform does not transfer to you or any third party any rights, title, or interest in or to such intellectual property rights. CrownCards retains all rights not expressly granted herein.
The Platform interoperates with third-party services not controlled by CrownCards, including payment processors and shipping carriers. You must comply with applicable third-party terms. CrownCards is not responsible for the content of, or any transactions you process on or through, any third-party services, and disclaims all warranties regarding such services.
You represent that you have read CrownCards' anti-money laundering policies and agree to comply with them. You represent and warrant that you are not on the Office of Foreign Assets Control's ("OFAC") Specially Designated Nationals or Blocked Persons list.
"User Data" encompasses information input into the Platform by you, excluding Payment Data. CrownCards is not responsible for the accuracy, completeness, legality, reliability, quality, or any other aspect of User Data.
CrownCards is not obligated to backup any User Data and you are solely responsible for creating backup copies of your User Data.
CrownCards has the right to remove any content, including User Data, from the Platform at any time, with or without cause. CrownCards may refuse, move, or block content access and establish general practices and limits. Under no circumstances will CrownCards be liable for removing or failing to remove any content.
You grant CrownCards an irrevocable, perpetual, non-exclusive, royalty-free and fully-paid, worldwide license to use, reproduce, distribute, publicly display and perform, modify, adapt, prepare derivative works of, incorporate into other works, and otherwise exploit your User Data. CrownCards may process User Data to create aggregated and/or de-identified data sets used to improve the Platform, including for algorithm development and machine learning. This license continues even after you stop using the Platform. You irrevocably waive any claims and assertions of moral rights or attribution with respect to your User Data.
All feedback and suggestions you provide are assigned to CrownCards with full rights. CrownCards may use feedback without restriction. CrownCards will treat any feedback you provide as non-confidential and non-proprietary.
Each user is solely responsible for their own User Data. CrownCards makes no guarantees about other users' data accuracy, currency, suitability, or quality. CrownCards has no obligation to restrict or prohibit your interaction with other users and will not be responsible for any loss or damage incurred as the result of your interactions with other users.
CrownCards allows users to purchase physical collectibles, track inventory, store items, and arrange shipment.
Physical goods available on the marketplace are non-refundable with no returns after purchase except as expressly permitted. Upon purchase, items appear in your inventory. You may have a specified period to return inventory items for their Fair Market Value (FMV). After expiration, inventory may automatically return to CrownCards for FMV credit. Shipping triggers sales tax collection where applicable.
CrownCards may offer "blind box" or pack purchases containing collectibles of the same type but varying attributes. For each pack, CrownCards will disclose at minimum: the producer, series, cost, and quantity of collectibles included. Additional information may include value ranges, rarity scales, and grading details.
ALL STATISTICS RELATED TO EACH PACK PURCHASE MAY VARY BETWEEN ANY GIVEN PACK. YOU AGREE THAT YOU WILL REVIEW THE INFORMATION PROVIDED PRIOR TO EACH PURCHASE. ALL RANGES ARE ACCURATE BUT THE DISTRIBUTION BETWEEN RANGES MAY NOT (AND IS LIKELY NOT TO BE) EQUAL.
Pack purchases are non-refundable. Upon purchase, items appear in your inventory and applicable sales tax is collected where required.
Purchased collectibles display in the inventory tab of your account. CrownCards stores items in access-controlled, secure containers with insurance. Upon loss of any stored item, CrownCards will credit your account with the FMV at the time of loss.
YOU MAY ONLY STORE A COLLECTIBLE FOR A MAXIMUM OF SEVEN (7) DAYS. ANY COLLECTIBLE THAT HAS REMAINED IN STORAGE FOR SEVEN DAYS OR GREATER WILL BE CONSIDERED A "RETURN" AT THE COMPANY'S SOLE DISCRETION AND YOU WILL BE CREDITED THE FMV.
CrownCards may provide a minimum of 24 hours' notice via push notification or text regarding inventory repurchases.
CrownCards uses real-time sales statistics to determine FMV for metrics, purchase offers, and loss valuation. FMV is determined through a proprietary system considering: rarity, previous sales, similar item sales, acquisition difficulty, market dynamics, professional grading scores, encapsulation status, provenance, authenticity certainty, time-to-sale averages, signatures, and other features. The FMV used by CrownCards may not match published market values and is subject to change at any time. CrownCards makes no representation that any FMV will remain stable.
CrownCards may allow returns by displaying a purchase price and a return button. All returns to CrownCards are final. Upon return, your account receives FMV credit and the collectible is removed from your inventory. CrownCards is under no obligation to: (i) offer a return of the collectible; or (ii) maintain an open return window. Such return offers may be terminated by CrownCards at any time.
You may ship collectibles from your inventory. KYC Verification may be required before shipping. You will pay applicable sales tax based on your shipping location and may select from available shipping services within the United States. Items will not be shipped on Saturdays and Sundays; however, we will attempt to ship your item as quickly as possible.
If you do not receive a shipping notification within five (5) business days, contact customer support. You bear shipping costs, required tracking fees, and may purchase insurance. Insurance is mandatory for shipments exceeding $1,000 in value. CrownCards provides shipping and insurance options at cost and has no liability for any package lost in transit.
You must notify CrownCards within ten (10) days of delivery for any shipping errors. If you do not notify CrownCards within ten days, you agree that you have accepted the shipment received as fully satisfying the inventory transfer.
If inventory held by CrownCards is lost, stolen, or destroyed, CrownCards will notify you and credit your account with the FMV at the time of loss. You take the risk of any changes in the FMV in the event of such loss. If CrownCards cannot locate a requested item, it may either: (i) credit your account with the FMV plus 10%, or (ii) purchase and ship an equivalent replacement. You assume FMV change risks before requesting shipment.
Cards not specified as graded, marked as "raw," or without PSA-marked cases are sold as ungraded collectibles. We strive to maintain all raw/ungraded collectibles inventory in "Good" or better condition; however, with respect to raw/ungraded collectibles there is no guarantee of condition. Shipped raw collectibles are sold as-is with no guarantee of condition. You may sell raw collectibles to CrownCards at the FMV when such an offer is available.
CrownCards makes commercially reasonable efforts to display and explain all applicable fees in connection with the use of the Platform, including all applicable shipping fees. You may incur third-party fees for instant withdrawals, shipping, or insurance. Our fees and payment policy may change at any time in our sole discretion.
Any funds added to your CrownCards Account are non-refundable and may be used only for purchasing collectibles or packs. You may add funds after CrownCards has verified that you are located within the United States and you have accepted this Agreement. All funds added to a CrownCards Account are non-transferable and will not be refunded, except as required by applicable law.
Only funds from inventory sales may be withdrawn; deposited funds are for purchasing only. You must deposit funds from accounts or payment methods that you own. You may not use another person's accounts or payment methods.
Deposits: All deposits are usable only for in-app purchases. Upon deposit you waive any rights to fund withdrawal or use outside of the Platform.
Purchases: All purchases are final and binding. CrownCards will only refund purchases in the event of an error by CrownCards or its software, or if applicable law requires a refund.
Prepaid Purchase Refunds: CrownCards refunds prepaid credit transactions only when: (a) evidence of fraudulent transactions is provided; (b) the transaction resulted from errors (e.g., duplicate charges), provided credits were not used; or (c) at CrownCards' sole discretion. Refund requests must be submitted within 30 days. CrownCards responds within 3 business days.
CrownCards may offer promotions with varying features and rates. All promotional offers will be settled in "Bonus Cash" which: (i) is for prepaid purchases only; (ii) may not be withdrawn or transferred; (iii) upon a withdrawal of any funds from a user's account, any unused Bonus Cash will be forfeited.
By manually entering and authorizing payment data storage, you confirm you own the associated accounts and authorize CrownCards to charge them upon your approval. All stored Payment Data will be stored securely and may be removed at any time. CrownCards will not initiate transactions without your consent or provide scheduled transactions — all transactions must be user-initiated.
You should retain all transaction records, policies, and copies of this Agreement and Privacy Policy.
Any use of the CrownCards Platform for purposes of money laundering, terrorist financing, or any other illicit financial activity is strictly prohibited. This includes any attempt to use the Platform to transfer funds through fraudulent transactions.
Upon determining that a user has engaged in any such activity, CrownCards may: (a) suspend or terminate the account; (b) temporarily or permanently ban the user from the Platform; (c) pursue further action, including legal proceedings; and (d) forfeit the user's entire account balance.
The following is a non-exhaustive list of prohibited conduct:
Upon determining that a user has engaged in prohibited conduct, CrownCards may: (a) suspend or terminate the account; (b) temporarily or permanently ban the user from the Platform; (c) pursue further action, including legal proceedings; and (d) forfeit the user's entire balance (withdrawable cash, Bonus Cash, prepaid credits) and inventory.
You agree to indemnify and hold CrownCards and its affiliates, and its and their directors, officers, members, owners, employees, agents, representatives, contractors, successors, and assigns, harmless from any and all losses, damages, liabilities, claims, actions, judgments, awards, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising from or relating to any claim or demand made by any third party due to or arising out of (i) your use or misuse of the Platform; (ii) your User Data; (iii) your violation of this Agreement; or (iv) your violation of applicable laws or regulations.
CrownCards may assume exclusive defense control at your expense, and you must cooperate. You may not settle any claim without prior written CrownCards consent. CrownCards will make reasonable efforts to notify you of claims.
YOU EXPRESSLY AGREE THAT ACCESS TO AND USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED ON AN "AS IS" AND AN "AS AVAILABLE" BASIS. EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN, CROWNCARDS MAKES NO AND HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PLATFORM, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE PLATFORM, USER ACTS OR OMISSIONS, AND THIRD-PARTY SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CROWNCARDS MAKES NO REPRESENTATION OR WARRANTY THAT MATERIALS ON THE PLATFORM ARE ACCURATE, COMPLETE, APPROPRIATE, RELIABLE, OR TIMELY, OR THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED, ERROR-FREE, OR SECURE ACCESS, OR BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions and only to the extent disallowed, this disclaimer will not apply.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWNCARDS AND ITS AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE PLATFORM, PRODUCTS, SERVICES, USER ACTS, THIRD-PARTY SERVICES, OR THIRD-PARTY TRANSACTIONS, EVEN IF CROWNCARDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CROWNCARDS AND ITS AFFILIATES AND SUPPLIERS TO YOU EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID OR PAYABLE TO CROWNCARDS BY YOU UNDER THIS AGREEMENT, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
EACH TIME YOU ACCESS THE PLATFORM, YOU EXPRESSLY RELEASE ANY AND ALL CLAIMS YOU HAVE AGAINST CROWNCARDS. THIS RELEASE INCLUDES, TO THE EXTENT APPLICABLE, ANY RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542 OR SIMILAR LAWS, WHICH PROVIDES THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST AT THE TIME OF EXECUTING THE RELEASE.
This Agreement remains in effect until terminated. CrownCards may (a) suspend your rights to use the Platform (including your CrownCards Account), (b) terminate this Agreement, and/or (c) ban you from the Platform at any time and for any reason, at our sole and complete discretion. Upon termination, your account access ends immediately. Any termination may involve deletion of some or all of your User Data. CrownCards will not have any liability to you for any termination of this Agreement.
CrownCards respects intellectual property and implements a copyright infringement removal policy. To report infringement, send written notification to [email protected] including: (a) a physical or electronic signature; (b) description of the copyrighted work; (c) description of the allegedly infringing material; (d) sufficient location information; (e) your contact information; (f) a good-faith belief statement that use is unauthorized; and (g) an accuracy statement under penalty of perjury regarding ownership or authorization.
Any misrepresentation of material fact in a written notification may subject the complaining party to liability for damages, costs, and attorney's fees.
Except to the extent that applicable law requires otherwise, this Agreement is governed by the laws of the State of Delaware (USA), without regard to conflict of law provisions.
Most concerns can be resolved by emailing [email protected]. If a concern cannot be resolved, either party may submit the dispute to arbitration by sending a certified mail Notice of Dispute to CrownCards' notice address.
Except as identified in Section 14.4, disputes between you and CrownCards arising from or relating to the Platform or these Terms shall be exclusively settled through binding arbitration pursuant to the then-current rules of the American Arbitration Association ("AAA") for consumer arbitration, with the place of arbitration being the State of Delaware.
THERE IS NO JUDGE OR JURY IN ARBITRATION. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT AND REVIEW BY A COURT IS LIMITED. YOU AND CROWNCARDS AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF THE CLASS-ACTION WAIVER IS DEEMED INVALID OR UNENFORCEABLE, NEITHER YOU NOR WE WILL BE ENTITLED TO ARBITRATION.
For disputes under $12,500, either party may select the appropriate Small Claims Court jurisdiction in the State of Delaware. The initiating party must notify the other via email or text at least three (3) days prior. Without response within three business days, the responding party waives their election rights and the initiator's choice becomes binding.
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
If CrownCards makes any future change to this Section 14 (other than a change to the Notice Address) while you are a user of the Platform, you may reject any such change by ceasing all use of the Platform and sending us written notice within thirty (30) calendar days. By rejecting changes, you agree to arbitrate per the original Section 14 language from the date you first accepted this Agreement.
If arbitration procedures are found to be unenforceable, proceedings must occur exclusively in a court of competent subject matter jurisdiction located in the State of Delaware.
You consent to receiving agreements, notices, disclosures, and communications ("Notices") electronically via email, online posting, or other electronic technology. You agree that all Notices provided electronically satisfy any legal requirements that such communications be in writing. This consent is separate from marketing communication preferences.
CrownCards makes reasonable efforts to keep the Platform operational. However, technical difficulties, routine maintenance, upgrades, and other events outside CrownCards' control may, from time to time, result in temporary interruptions. CrownCards reserves the right to modify or discontinue functions or the entire Platform at any time, with or without notice.
You acknowledge and agree that CrownCards will have no obligation to provide you with any support or maintenance in connection with the Platform.
You agree that CrownCards may modify this Agreement at any time by adding new terms or by deleting or amending existing terms. Such modifications will be effective as of the date that the updated terms are posted on the website or through the Platform ("Effective Date"). Continued use after the Effective Date constitutes acknowledgment and agreement to modified terms. If you do not agree, you must stop using the Platform.
Access to and use of the Platform are unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement.
Unless otherwise stated, all marketing or promotional materials are solely directed to individuals in eligible locations. CrownCards reserves the right to limit the provision and quantity of any feature, product, or service to any person or geographic area. Any offer made through the Platform is void where prohibited.
This Agreement constitutes the entire agreement between you and CrownCards regarding use of the Platform. CrownCards' non-exercise of any right does not waive it. Section titles have no legal effect. "Including" means "including without limitation." Invalid provisions are severable; remaining provisions remain valid. Invalid provisions are modified to be maximally enforceable. No employment, partnership, or joint venture is created. You may not assign, subcontract, delegate, or transfer your rights without written CrownCards consent; attempted violations are void.
Acts beyond reasonable control (acts of God, government actions, fires, floods, epidemics, pandemics, strikes, boycotts, or third-party actions beyond reasonable control and without CrownCards' fault or negligence) excuse performance on a day-by-day basis to the extent of prevention.
CrownCards, LLC
Legal: [email protected]
Customer Support: [email protected]